Shipping

Shipping shall be organized from our international shipping center located in Hong Kong.e-Express Service by Hong Kong Post will be used for most packages except for places not serviced by Hong Kong Post.
e-Express Service by Hong Kong Post
Free of Charge
Simple Tracking and arrive in 10 working days
EMS SpeedPost Service by Hong Kong Post
USD50
Full Tracking and arrive in 5-7 working days
All of the above are subject to flight availability and progress of customs clearance and aviation security check, etc.

Return Policy and Procedure

Due to logistical and inventory concerns, all PRE-ORDERS are strictly non-refundable. For any instance, we can issue a full refund via an Undone cash voucher. A full refund excluding shipping costs can be issued within 14 days of purchase for all FIXED DESIGNS, given that the returned goods are unused in its original condition. For customized units, a full refund excluding shipping costs can be issued within 14 days after purchase, given that the returned goods are unused in its original condition. We also reserve the right to charge up to 10% of the watch’s value to cover our costs for parts that cannot be reused again. Return shipping to Undone shall be the Buyer’s responsibility. The time limit for returns and refunds is 21 days after initial purchase.

Return Addresses

UNITED STATES:
Undone (US)
131 Mark Place, North Bergen, NJ 07047, USA
OUTSIDE UNITED STATES
Undone (HK)
Room A , Level 4, 2 Carnarvon Road, Tsim Sha Tsui, Hong Kong
Please contact us prior to shipping of the returned product: [email protected]